Terms and Conditions

This page sets out the rules that govern your use of Ardente. It explains our relationship with registered players, what we expect from account holders and how we administer bonuses, payments and disputes. By registering and using our services you accept these terms and any related rules published on our site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Provide true personal information when registering and update your profile if details change. You must protect your username and password and notify us immediately if you suspect unauthorized access. We may suspend or close accounts where security is compromised, where there is suspected fraud, or where our checks require further verification.

Eligibility requirements

To open an account you must meet our eligibility criteria. You must be at least 18 years old and able to enter into binding agreements. Only one account per person, household and payment method is permitted. Accounts that breach this rule may be closed and balances withheld pending review.

Licensing note

Ardente operates under a Curacao online gaming licence. We will carry out verification checks and may restrict access where local law or our policies prohibit play.

Acceptable platform use

Use the site only for lawful, personal play. Prohibited activities include collusion, use of automated bots, chargeback abuse, money laundering and any attempt to manipulate game outcomes. We reserve the right to investigate suspicious behavior and to take action including withholding funds, closing accounts and notifying authorities where required.

General bonus and promotion rules

Bonuses and promotions are governed by specific terms which sit alongside these general rules. All offers are subject to eligibility, wagering requirements, game weighting, maximum bet rules and expiry periods as stated in each promotion. Wagering requirements, qualifying games and time limits vary by promotion and are shown on the relevant promotion page. Abuse of bonuses or attempting to circumvent promotional rules may result in bonus removal and account action.

Deposits and withdrawals

We accept a range of payment methods including major cards, e-wallets, bank transfer and selected cryptocurrencies. Deposits are usually processed instantly; withdrawal timing depends on the chosen method and verification. We require KYC documentation before processing certain withdrawals or where risk checks are triggered. Withdrawal requests are reviewed and may take up to a few business days to process after approval. Any fees or limits applicable to a payment method are shown in the cashier.

Dispute resolution

If you have a complaint contact our support team via live chat or by email at [email protected]. We will acknowledge and investigate complaints promptly and aim to resolve them fairly. During investigations we may suspend account activity. If we cannot reach an agreement we will provide information on next steps and any independent avenues available to you.

Updates to terms and conditions

We may amend these terms from time to time. Changes will be posted on the site and, where appropriate, notified to you. Continued use of Ardente after changes are published constitutes acceptance of the updated terms. If you do not agree with changes you should stop using the services and close your account.