Player Privacy Policy
At Ardente we respect your privacy. This page explains how we collect, use, store and protect the personal and technical information you provide when you create an account, play games or contact our support team. We describe the kinds of data we handle, how we use it, the choices available to you and how to get in touch if you have questions about your privacy.
Types of data we collect
Personal data
When you register or verify your account we may collect identity and contact information such as your name, date of birth, email address and postal address. We also collect verification documents when required for account checks, deposits or withdrawals.
Technical data
We collect technical information needed to operate the service and keep it secure, including IP address, device and browser details, language and time zone, and cookies or similar tracking identifiers used to personalise your experience.
Transactional data
We record payment and transaction details related to deposits, wagers and withdrawals, plus game activity and session logs needed for account management, fraud prevention and dispute resolution.
How we use your information
We use your data to create and manage your account, process payments, verify identity, respond to support requests and to provide and improve our services. We may also use information for security checks, fraud prevention, compliance with our terms and for analytics to maintain and develop the platform. We do not sell your personal information for direct marketing.
Data protection practices
We protect personal data using technical and organisational safeguards appropriate to the sensitivity of the information. This includes access controls, data encryption in transit and at rest and ongoing monitoring of our systems. We limit access to personal data to authorised personnel who need it to perform their roles.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember your preferences, and analyse site usage. Some cookies are essential for security and functionality while others support analytics and optional personalization. You can manage cookie preferences through your browser or the site settings where available.
User rights
You have rights over your personal data including the ability to access, correct and request deletion of information held by us where applicable. You may also object to or restrict certain processing, and request a copy of your personal data in a commonly used format where this is permitted by law.
Access, correction and deletion
To access, update or request deletion of your data, sign in to your account and use the profile or privacy sections, or contact our support team. We will verify your identity before responding to such requests. In some cases we may retain limited information where necessary for legal, regulatory or legitimate business purposes.
Information sharing and third parties
We may share data with service providers who perform functions on our behalf such as payment processors, identity verification, hosting and analytics. We require these partners to protect your data and use it only as instructed. We may also disclose information where required by law or to prevent fraud and abuse.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on this page. If you have questions about this privacy policy or wish to exercise your rights, contact us at [email protected].