Legal Terms and Conditions
This Terms and Conditions page explains the rules that govern use of our platform and the relationship between Ardente and its users. It sets out account responsibilities, eligibility criteria, acceptable use principles, general rules for bonuses and promotions, and the processes that apply to deposits, withdrawals and disputes. The aim is to provide clear legal and operational guidance so that members understand their rights and obligations when accessing our services. Users should read these terms carefully before registering or wagering on our site.
Account Responsibilities
Account holders are responsible for maintaining accurate and up-to-date personal information. Access credentials must be kept secure, and any suspected unauthorized access should be reported promptly. Multiple accounts, collusion, or any attempt to circumvent our systems may result in suspension, closure and forfeiture of funds. Proof of identity and address may be requested at any time to comply with verification and anti-money laundering procedures.
Registration and Verification
Registration requires truthful completion of all required fields. Verification processes may include submission of identification documents and payment method evidence. Until verification is completed, certain services such as withdrawals may be restricted. We reserve the right to refuse or suspend accounts pending satisfactory verification.
Eligibility Requirements
Only individuals who meet applicable legal age and competency requirements may use our services. Eligibility is also subject to the laws of the user's jurisdiction and any restricted territory lists we publish. Use for illegal purposes or by persons barred from gambling under local law is prohibited. Users confirm they are not subject to any exclusion or self-exclusion scheme.
Acceptable Use of the Service
Use of the platform must comply with these terms, applicable law and good faith conduct. Prohibited activities include fraud, money laundering, abuse of bonuses, automated play, account sharing and attempts to manipulate game outcomes. Content posted to public or chat areas must not be abusive, obscene or infringing on third-party rights. Breaches may lead to account action and referral to authorities.
Bonus and Promotion Rules
General principles apply to all bonuses and promotions: eligibility, wagering requirements, game-weighting, maximum bet limits and expiry periods. Specific offers have their own terms which take precedence where stated. Bonus funds may be non-withdrawable until wagering conditions are met and may be voided for abuse. We reserve the right to cancel, vary or refuse promotions in cases of suspected manipulation or error.
Deposits and Withdrawals
Deposit options and minimums are displayed in the cashier. Payment methods accepted are subject to verification and regulatory checks. Withdrawals are processed after account checks are complete and may require additional documentation. Processing times, limits and any applicable fees are set out in the cashier; large or unusual requests may incur longer review periods. Currency conversions and third-party payment provider terms may affect timing and amounts.
Dispute Handling
Complaints should be submitted through the support channels listed on the site. We aim to resolve disputes promptly and fairly; escalation procedures and expected response times are provided in our support policy. Where a resolution cannot be achieved internally, the matter may be referred to the applicable regulatory or alternative dispute resolution body as described in our jurisdictional disclosures.
Updates to the Terms
These terms may be updated periodically to reflect legal, operational or service changes. Notification of material changes will be provided through the platform or by email where required. Continued use of our services following publication of revised terms constitutes acceptance of those changes. Users should review this page regularly to remain informed of current conditions.